- Instructor: admin
- Duration: 6 weeks
The Customer Service Representative training program teaches the key skills needed to become a Certified Customer Service Representative and preparation for the RISE UP Certification Exams for Customer Service and Sales Credential, Advanced Customer Service and Sales Credential, and Retail Management Certification. Since it costs a business more to acquire a new employee than it does to retain an existing one, it makes sense that a business must do everything it can to support and satisfy existing employees. Handling complaints effectively and efficiently can result in increased customer loyalty. Today’s Customer Service Representatives (CSRs) and support centers have a vital role to play in ensuring customers’ needs are addressed in an effective, efficient manner.
Students must be familiar with using a personal computer, mouse, and keyboard. They must be comfortable in a Windows environment; be able to launch and close activities; and navigate to information stored on the computer. They must be able to manage files and folders.
- Must have: High School Diploma or High School Equivalency
- Must score: 9 or higher in CASAS
Ideal Institute of Technology will provide a one-time voucher for student to take any of the listed exam:
- RISE UP Certification Exams for Customer Service and Sales Credential,
- Advanced Customer Service and Sales Credential,
- Retail Management Certification
Student will have access to all necessary equipment and supplies such as Laptops, Computers, MS Office Suite for the duration of the course.
Student will have full access to our Learning Management System (LMS) portal, Google Classroom and Live Webinars. We will be providing resources in the form of PowerPoints, video tutorials, quizzes, assessments and much more.
After successful completion of the program and obtaining certification(s), A Job Readiness program and a free Resume Building Workshop will be offered to student through Ideal Career Centre, to prepare students for their job search.
Upon successful completion of the course and certification, student will get 100% job placement assistance through Ideal Career Centre.
Although earnings may vary, the median hourly average for CSRs in 2017 was $15.81, in the US. People in this job typically have less than 20 years’ experience. Skills that are associated with high pay for this job are those in customer service metrics, Microsoft Office, customer relationship management, and oral and verbal communication.